[ Tips ] 一分鐘使用導覽
商品編號： 9-610-059 出版日期： 2010/02/08 作者姓名： Thomke, Stefan;Sinha, Mona 商品類別： Operations management 商品規格： 23p 再版日期： 2013/01/22 地域： 產業： 個案年度： 2010 -
商品敘述：
The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, processes, etc.) and the challenges that the Dabbawala organization faces in a rapidly changing environment. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (e.g., FedEx) come to Mumbai to learn about the Dabbawala system.
涵蓋領域：
Customer relationship management;Digital transformation;Operational effectiveness;Service delivery;Service innovation
相關資料：
, (9-613-062), 13p, by Stefan Thomke;, (7688), 0p, by Stefan Thomke, Mona Sinha
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